The Jeddah Tower in Saudi Arabia is set to become the world’s largest building soon. Once the doors open to this tower that rises over 1 km, it will bring to life a single building with something different on each floor, like a hotel, office, luxury apartment, observation deck, and dining hall.
This is exactly what a white-label Gojek clone is. It is one single app with great depth, offering over 100 services. It eliminates the need for a user to maintain a different app for each on-demand service like taxi booking, ordering food, car wash, and babysitting.
This app offers all the essential services in one feature-rich app. Developing such an app is a good business idea, and buying one is an even better idea, especially considering the market conditions.
One of the main issues most businesses face is finding an app with all the best features. This article provides the key features you should look for in a white-label multi-service app.
Features of a Multi-Service App
The user app is one of the most important components of a super app. It is the app the user installs, and hence it must have all the essential features. Some of the common features are login/registration, booking service, checking order history, and push notifications.
This is a multi-service app hence, the list will include services for all:
- Real-time tracking: Users can track the taxi, delivery person, and other service providers in real-time.
- Cost estimation: An accurate taxi fare is vital for a taxi app, and it is also essential for other services when the user requests a plumber or babysitter.
- AI Promo codes: Instead of issuing site-wide promo codes that often do not serve the purpose, an AI-Powered promo code system that analyses the behavior of the users and strategically issues promo codes keeps both the business owner and the user happy.
- Ratings: The user should be able to rate and review the service provider upon completion of the service.
- AI Voice Booking: Users can book a taxi by simply using a voice command instead of having to handle the phone.
- WhatsApp Booking: A WhatsApp bot processes the user’s request for a taxi via the messages received from the user and provides confirmation for the same in a similar manner.
- Safety Features: Users booking a taxi from the super app will have access to the SOS service in case of an emergency.
A Gojek clone isn’t an app. It’s a digital city running in your customer’s pocket.
Service Provider & Driver Features
There are many benefits of buying a white-label clone instead of opting for custom multi-service app development. However, buying a multi-service app with fewer features is not one of them. This platform consists of several apps, and the service provider/driver app is a vital part of the platform that also needs to include top-notch features.
Besides the common features like login/registration, profile management, document verification, accepting/rejecting orders, and order management, it needs to include several other features:
Key Features Every White-Label Multi-Service App Should Include
A multi-service app has several components, and each will have a basic set of features as one would expect. Additionally, there will be several advanced features to boost customer experience and overall business ROI:
- AI Dispatch is the single most important feature of this application. It is more complicated than one can imagine. It is a robust system that doesn’t simply choose the closest service provider. It considers a wide range of factors, including real-time factors and historical data, prior to providing the perfect match. It does all this in a split second in real time.
- A good example is when a rider requests a taxi; the dispatch system doesn’t simply send the closest available. It sends the one that is strategically the best. Like the V3Cube’s Gojek clone app, which analyses historical data and several real-time factors like traffic, events, route, road closures, and much more.
- Heat Maps provide Taxi drivers with access to a map showing the locations with the highest potential for requests to originate from. This is possible by using an AI-powered predictive analytics module that analyses the historical data and other real-time factors like special events, sports, time of the day, airport arrivals, and much more to build an AI heat map.
- Smart routing ensures the service providers are not left guessing which is the best route to take. The super app will consider various real-time factors like road closures, traffic jams, and more to ensure the user’s ETA is accurate.
- For example, V3Cube’s multi-service app provides the user with an ETA. The system also provides the taxi driver with an optimized route for this purpose.
- Driver earnings optimization ensures the service provider has access to useful insights on their earnings projections. This is based on the historical booking patterns and various real-time factors. This allows them to organize themselves better.
- Dynamic surge pricing involves calculating price dynamically and is not based on a fixed set of rules. Instead, the system will use AI to analyze past ride data and real-time factors like weather, traffic jams, distance, special events, and much more to determine the price.
Essential Features for Merchant & Store
This section of the app deals with the delivery of physical goods. It usually includes restaurants, supermarkets, pharmacies, retail stores, and more. This type of app will include the basic features that allow them to manage customer orders, manage their products, and also handle the delivery person.
The merchants will also have access to report generation. They will also be able to assign and track the delivery guy in real-time. One of the monetization strategies also includes subscriptions. Hence, the merchants will have the option to take up subscriptions and enjoy several benefits.
Super Admin Control Panel Features
The admin control panel is essentially the command center for the super app. The business owners can monitor the entire operations of the multi-service platform here. Some of the main features include:
- Manage users & services
- Monitor transactions
- AI System monitoring as a guardian of the platform
- AI-Powered business insights
FAQ
What is a white-label multi-service app?
This is an off-the-shelf all-in-one app that includes multiple services. It is similar to any other app; the difference is that a single-service app offers only one service, while this offers multiple. For example, it can offer multiple on-demand services like ride-hailing, food delivery, grocery delivery, electrician, babysitter, and many more.
How long does it take to launch a white-label multi-service platform?
A white-label super app is a pre-built solution. Hence, there is no delay due to development time. However, it does include branding with the company colors, logo, and name. It also includes configuration with the choice of currencies, languages, and payment gateways. Hence, it can take up to weeks to launch if no other customizations are necessary.
What are the core business verticals of an on-demand multi-service app?
An on-demand super app will usually have three main types of apps. These include mobility, home services, and on-demand eCommerce. This includes a wide range of services like ride-hailing, vehicle rental, parcel delivery, electric cars, plumbing, food, grocery, and pharmacy.
Do I own the source code when buying a white-label Gojek clone app?
Yes. But it is important to ensure you choose a vendor or package that includes full access to the source code. Access to the source code is very important for future updates and maintenance, but not every vendor will provide this. Select a vendor that does, but at the same time also ensure you buy the package that includes lifetime access to the source code.
For example, V3Cube is a multi-service app development company that offers the Gojek clone. They offer full access to the source code.
Is a White-Label Multi-Service App For You?
The white-label multi-service app is for businesses that want to avoid having to spend years building one from scratch. This is the practical option for startups that tend to be on a low budget and usually like to launch their application fast.
V3Cube offers the perfect super app for your business. This is a feature-rich app that we deliver within two weeks. Order your Gojek clone app today to get your business going.